Security Center
Protecting Your Personal & Financial Information
Our Security Center page provides resources that could help you personally maintain your security. Take a moment to explore and learn how you can protect your money and identity.
Security Alerts & What to Look Out For
Please be on the alert for fraudsters and scam artists impersonating Heights Finance. If you receive a suspicious call, letter, or email, please contact your local branch or Heights Finance Customer Service to verify authenticity before sharing any confidential information.
Below are currently known scams. In the event that you are contacted by one of these organizations or individuals - or think you may have been contacted by them - do not share any of your personal or sensitive information. Hang up and call Heights Finance directly.
Heights Finance communications will end in the domain names:
@heightsfinance.com OR @e.heightsfinance.com
Text: 49853
Watch out for emails coming from generic domains such as: @gmail.com, @hotmail.com, @outlook.com, or other personal email providers Example: HeightsFinance@gmail.com
Debt-Collection Scams
Unidentified organizations have been sending illegal, fraudulent debt-collection communications falsely claiming to represent lenders such as Heights Finance. These communications have been made in the form of calls and emails and are not being sent by Heights Finance or any of our affiliates.
Suspect Fraud? Contact Customer Service
Have You Experienced Fraud?
A Step-by-Step Guide
1) Contact your Heights Finance branch or Customer Service to report fraudulent or suspicious activity on your account.
2) Contact the credit bureaus to check your credit report. Look for any information that corresponds to the scammer’s communications or transactions you did not make. You may access your free credit report at annualcreditreport.com.
3) Contact your local police to file a report so they can investigate and possibly prevent these scams from happening.
4) Contact your bank to inform them of the fraudulent activity. They may be able to reverse or block suspicious transactions and keep a “paper trail” of the issue.
5) To file a report, contact the Federal Trade Commission (FTC) at ReportFraud.ftc.gov or call 1-877-382-4357. To file a complaint with the FBI's Internet Crime Complaint Center (IC3) visit ic3.gov.
Additional Resources
Local Law Enforcement
Be sure to check out your local law enforcement’s website for information on fraud awareness and how you can report being a victim of fraud.
Western Union
Have you sent funds through Western Union you believe were fraudulent? Report fraud directly to the Western Union Fraud Reporting Service online or call 1-720-945-9351.
Federal Trade Commission (FTC)
For help with how to report fraud and identity theft, visit the FTC website at https://reportfraud.ftc.gov/.
Credit Reporting Agencies Fraud & Identity Theft Links
TransUnion